Technical Support Engineer
Meet Our Team:
The GCS Stability & Reliability team is a global group dedicated to helping clients succeed with Pega Infinity Applications and Pega Cloud Services. We support core capabilities that enable clients to run their businesses at scale, focusing on Application Security, Integration and Data, Data Sync and Caching, Performance, Resilience, Engine as a Service, and Cloud Native Runtime.
Picture Yourself at Pega:
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you’ll thrive here.
What You'll Do at Pega:
- Handle high-severity incidents with a calm and methodical approach, ensuring timely and quality resolutions.
- Provide exceptional customer support and relationship management.
- Respond promptly to customer, support, and engineering inquiries to resolve issues.
- Collaborate with field engineers to assist on-site teams in resolving complex issues.
- Become a subject matter expert in product functionality to drive customer-based solutions.
- Work on detailed root cause analysis
- Utilizing GenAI tools to automate work processes
Who You Are:
- Some experience in managing high-severity cases and incident management.
- Comfortable working in high-pressure, stressful situations.
- Hands-on with a proactive approach to problem-solving.
- Excellent communicator with strong oral and written skills, maintaining poise under pressure.
- Independent thinker and effective team player.
- Strong analytical and problem-solving skills.
- Able to identify, propose, and implement solutions effectively.
What You've Accomplished:
- Proven experience in handling high-severity incidents and providing timely resolutions.
- Strong analytical and problem-solving skills.
- Understanding of core Java principles (ability to read and understand code).
- Knowledge of OOP concepts, Exception Handling, Collections concepts, and File systems.
- Understanding and/or exposure to J2EE Application Servers (preferably WebSphere, WebLogic, or Tomcat) and/or relational databases (preferably SQL, Oracle, DB2, or UDB).
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of base pay + bonus incentive, employee equity in the company
‘#LI-hybrid’
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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