Senior Engineer, Technical Support
Meet Our Team:
We are the face of Pega. Our aim is to Provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe.
Picture Yourself at Pega:
The Senior Technical Support Engineer (STSE) is a key technical role within Global Customer Support (GCS) and the first point of contact for customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.
What You'll Do at Pega:
The STSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.
Who You Are:
- Minimum of 4-6 years of experience in a Application Product Support/Development.
- Strong understanding in Core Java/JEE skills.
- Knowledge of KAFKA is preferred.
- Knowledge on Cassandra is preferred.
- Good working knowledge on Databases (ex. Postgres, Oracle, MySql).
- Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software issues.
- Pega Platform Certifications on Pega 7.x/8.x CSA/CSSA is preferred.
- Strong interest and desire to learn BPM and working experience on Pega Platform.
- Ability to work effectively with diverse stakeholders and ability to coordinate with multiple teams to achieve results.
- Experience in a product organization is a plus
What You've Accomplished:
- Strong analytical and problem-solving skills.
- Should have extensive experience at Core Java, JSP, Servlets and JDBC
- In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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