Make the move with Pega's purpose-built platform
Pega provides an innovative, proven solution to modernizing government IT and processes, without requiring you to rip and replace your legacy infrastructure.
The Pega Government Platform has been specifically developed to address government challenges. It uses AI-driven decisioning and workflow automation to help departments reduce backlogs, drive productivity improvements, and enhance the overall quality of public services. It's supported by our powerful AI solutions:
User stories:
With AI efficiency built-in
Compliance and Oversight
As the Chief Risk Officer at a federal defense agency managing a $5B portfolio, I want to implement real-time risk assessment and automated compliance monitoring across our 12 major program offices to ensure mission readiness while maintaining FedRAMP, NIST, and DoD security standards. By leveraging AI-powered analytics and automated controls, we reduced manual oversight efforts from 2,000 staff hours per quarter to 800 hours while improving risk detection accuracy by 40% and achieving 99.9% compliance reporting accuracy.
ERP Modernization
As the IT Modernization Director at a state-level Department of Transportation managing 15 legacy systems, I want to seamlessly integrate our 1990s-era mainframe applications with modern digital capabilities to enhance operational efficiency for our 3,000 employees without disrupting essential vehicle registration and licensing services for 8 million citizens. Using Pega's low-code platform and intelligent automation, we reduced development time from 24 months to 6 months while maintaining security compliance and reducing technical debt by 60%.
Supply Chain Management
As the Logistics Commander at a defense agency managing a $2B global supply chain with 50,000 mission-critical items, I want end-to-end visibility and AI-powered automation across our multi-tier supply network to ensure 99.99% availability of mission-critical resources across 15 global locations. By implementing intelligent automation and predictive analytics, we improved resource availability from 85% to 98% while reducing manual processing time from 14 days to 3 days and achieving 100% compliance with Defense Federal Acquisition Regulations (DFAR).
Optimized Self Service
As the Citizen Services Director at a federal benefits agency processing 2 million claims annually, I want to provide personalized, omni-channel engagement capabilities so constituents can access their benefits through their preferred channels (mobile, web, phone, or in-person) with consistent, high-quality experiences. By implementing AI-driven interactions and automated workflows, we reduced average service resolution time from 45 days to 15 days while improving constituent satisfaction scores from 65% to 90% and handling 80% of inquiries through digital self-service channels.
Features:
Pega GenAI AnalyzeTM
As a government case worker processing military benefit applications, I need to quickly understand complex case histories and identify patterns across multiple documents to make faster, more accurate decisions about benefit eligibility. With GenAI Analyze, I instantly receive AI-powered summaries of case histories, spot relevant patterns, and get insights through natural language interaction with case data, reducing application processing time by 60% while ensuring consistent decision-making across cases.
Pega GenAI AutomateTM
As a government program manager overseeing retiree medical applications, I need to efficiently handle large volumes of similar cases while maintaining accuracy and compliance. With GenAI Automate, I can execute bulk actions across multiple cases, create automated follow-ups, and streamline routine tasks, enabling my team to process 3x more applications while reducing manual errors by 75% and ensuring consistent adherence to program guidelines.
Pega GenAI Knowledge BuddyTM
As a public sector customer service representative, I need immediate access to accurate information about constantly changing government policies and procedures to assist citizens effectively. With Knowledge Buddy, I get instant, context-aware answers to complex policy questions using natural language, enabling me to provide accurate information 40% faster while reducing the need for escalations and ensuring consistent service delivery across all channels.
Pega VoiceAITM
As a government contact center supervisor, I need to ensure my team provides accurate, compliant service while handling high call volumes for citizen inquiries related to veterans' drug benefits. With Pega GenAI VoiceAI, my agents receive real-time, contextual suggestions during calls, automated interaction summaries, and assistance with wrap-up tasks, reducing average handle time by 30% while improving first-call resolution rates and maintaining strict compliance standards.
