Take your citizens’ lives off hold

Government agencies are swamped, and citizens are struggling. Pega gets things moving again.

Right when citizens need them most, government services are stalling.

Wait times are rising. Backlogs keep on building. Workflows aren’t working fast enough. Meanwhile, shrinking budgets mean plugging the gaps with more agents is no longer an option.

And while they wait for your service, your citizens’ lives are on hold.

Pega gets government agencies moving again

So citizens can get on with their lives…

· More ways to reach you

· Faster resolutions and shorter wait times

· More convenient, empathetic interactions

· Self-serve whenever and wherever they choose

See how Pega improves customer service

Read the infographic

And contact centre agents can get on with making a real difference…

· Agents are empowered and supported

· More time for meaningful conversations with those that need it most

· Real time self-service and streamlined operations, reducing agency cost to serve

Streamline your operations with Pega

Read the infographic