Client Stories
SSA Client Story
The Social Security Administration embarked on a large-scale CRM modernization journey called the Technician Experience Dashboard (TED). TED is a highly successful, agency-led initiative driving efficiencies and delivering improved customer experiences. Please join Sam Richardson, Associate Commissioner for the Office of Electronic Services and Technology to learn where SSA started, where they are in their journey, and where they’re headed with CRM.
Sam Richardson, Associate Commissioner, Office of Electronic Services and Technology, Social Security Administration
COE Panel Client Story
Success with Centers of Excellence – Process, Technology and People
Our expert speakers from across the globe will reveal the secrets to building a thriving Center of Excellence (COE) that drives maximum value from low code. Learn the technical requirements and stakeholder engagement strategies for seamless low-code integration. Gain actionable insights and real-world case studies to overcome challenges and deliver transformative outcomes.
Cynthia Stuebner [moderator], Senior Director, Industry Markets – U.S. Government Pega
Alex Arshavskiy, Pega COE Lead, Social Security Administration
Kim Pugh, Director for Digital Transformation Center(DTC), Office of Information and Technology (OIT), U.S. Department of Veterans Affairs
Rachel Siles, Senior Advisor at the Department of the Interior and Co-Chair of the Federal Low Code Subcommunity of Practice
VA/FSC Client Story
Financial Management with Intelligent Automation – The VA FSC Journey
The U.S. Department of Veterans Affairs (VA) Financial Services Center (FSC) provides an array of financial management, professional, and administrative services to the VA and other governmental agencies. Hear not only how the FSC has optimized benefits processing and reduced operational costs while improving agility but learn about what is next on their modernization journey.
James Corry, Financial Operations Product Manager, VA Financial Services Center
William R. Hohorst, IT Program Manager, VA Financial Services Center
Srini Thummaluru, Pega Development Lead, VA Financial Services Center
