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June 2-5
MGM Grand
Las Vegas

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Session: Customer Case Study

UNUM: Pragmatic Digital Transformation on a Shoestring Budget in just 12 Weeks

Date and Location

June 3, 2019, 5:30PM - 6:15PM EDT
Premier Ballroom 315


  • Melissa Harris
    IT Delivery Director
  • Dwight Sell
    Director, Operational Effectiveness
Unum operations were at a critical point - processes to issue policies were being managed in an entirely manual way, using Outlook and SharePoint to manage work intake and completion. Using Intelligent Virtual Assistance and Robotic Process Automation integration, in just 12 weeks, Unum was able to create a full case management platform to automate the intake of these requests, fetch data from core systems, and automatically notify the front office when work completes.

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