June 3, 2019, 5:30PM - 6:15PM EDT
Premier Ballroom 315
IT Delivery DirectorUnum
Director, Operational EffectivenessUnum
Unum operations were at a critical point - processes to issue policies were being managed in an entirely manual way, using Outlook and SharePoint to manage work intake and completion. Using Intelligent Virtual Assistance and Robotic Process Automation integration, in just 12 weeks, Unum was able to create a full case management platform to automate the intake of these requests, fetch data from core systems, and automatically notify the front office when work completes.