Skip to main content

June 2-5
MGM Grand
Las Vegas

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Session: Customer Case Study

Sun Life Financial: ROI and change management within the digital process automation journey

Date and Location

June 3, 2019, 2:45PM - 3:30PM EDT
Premier Ballroom 315


  • Jeff James
    VP, Business Excellence
    Sun Life Financial
  • Mark Lown
    AVP, Brighter Way Lean Solutions
    Sun Life Financial
Sun Life Financial has begun their digital process automation journey using Pega capabilities. Every company wants to drive top-line growth through superior customer engagement and bottom-line savings, but how do you recognize ROI and handle change management to realize the benefits that digital transformation can provide? Sun Life Financial will discuss their experience and lessons learned with development on Pega, change management struggles and successes, as well as once projects are implemented, examining how to know if you have achieved the benefits expected.

Share this page Share via x Share via LinkedIn Copying...