June 3, 2019, 2:45PM - 3:30PM EDT
Premier Ballroom 315
VP, Business ExcellenceSun Life Financial
AVP, Brighter Way Lean SolutionsSun Life Financial
Sun Life Financial has begun their digital process automation journey using Pega capabilities. Every company wants to drive top-line growth through superior customer engagement and bottom-line savings, but how do you recognize ROI and handle change management to realize the benefits that digital transformation can provide? Sun Life Financial will discuss their experience and lessons learned with development on Pega, change management struggles and successes, as well as once projects are implemented, examining how to know if you have achieved the benefits expected.