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June 2-5
MGM Grand
Las Vegas

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Session: Customer Case Study

How Quad built upon best practices to transform the mindset of our users

Date and Location

June 4, 2019, 6:30PM - 7:15PM EDT
Chairman's Ballroom 357


  • Kaylee Flannery
    Certified Senior Systems Architect
    Quad Graphics
  • Cindy Wachowiak
    Senior Business Analyst
    Quad Graphics
Quad is transforming. Word has gotten out that the Pega team is rapidly delivering process-driven applications that yield significant, measurable results. Business units who were leery of change are clamoring for it. But it didn’t happen overnight, Quad struggled until they found the key: trust the process, use the tools, follow best practices, even when it feels unfamiliar.

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