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June 2-5
MGM Grand
Las Vegas

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Session: Customer Case Study

How Cox Communications Glues Business and Technology Together

Date and Location

June 4, 2019, 2:45PM - 3:30PM EDT
Premier Ballroom 316


  • Stanley Goldberg
    Senior Director, Customer Service Tools
    Cox Communications, Inc.
  • Byron Floyd
    Senior Director, Customer Care
    Cox Communications, Inc.
Cox Communications recognized the need to improve both customer and agent experiences. Learn how a unified business and technology team aligned resources and streamlined prioritization to deliver one of the most successful projects in Cox’s history. This session will explore the governance, development lifecycle, and prioritization techniques the team used to drive data-driven business process decisions.

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