June 3, 2019, 2:45PM - 3:30PM EDT
Chairman's Ballroom 355
Customer Experience FuturistBlake Morgan
The customer of the future is already here. Customers today don’t only expect personalized, zero friction, seamless customer experiences, they demand it. There is only one thing that matters when it comes to winning with customer experience; making the customer’s life easier and better. Digital transformation is a necessary process that will enable your company to win tomorrow's business. In this session you will gain greater clarity around what digital transformation means for your business, as well as examples of companies that have gone through successful digital transformations that resulted in exciting business gains.