June 3, 2019, 4:30PM - 5:15PM EDT
Premier Ballroom 315
Head of Pega COELiberty Global
Agent Tools and A.I. Technical ManagerLiberty Global
Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5 different brands. Hear how LG’s Pega Centre of Excellence is central to the approach of maximising re-use & improving the time to value for all of their brands. Learn how their approach of deploying Pega as a fast and agile customer engagement layer without having to replace entire stacks of legacy software, is breaking IT taboos within the communications industry.