June 3, 2019, 4:30PM - 5:15PM EDT
Chairman's Ballroom 357
Manager Omnichannel PersonalizationAchmea
Senior Database MarketeerAchmea
At Achmea, our goal is to deliver the most personal and relevant customer experience in the world at every touchpoint, across all our brands. We put customers first in our personalization platform driven by Pega AI. We will explain how we broke down product and channel silos and transformed our customer strategy, processes and people. Our agile Personalization team fully owns and deploys all business changes, from retargeting Facebook adverts into NBA driven outbound, contextual inbound messaging and personalized SAP insurance renewals.