PegaWorld 2017: FAQ

PEGAWORLD 2017 | JUNE 4 – 7

PegaWorld 2017



What is the registration cost?

6/9/16 - 8/31/16


9/1/16 - 12/31/16


1/1/17 - 4/1/17


4/2/17 - 6/3/17





How do I register?

You can register online here or contact the registration team at

What is the payment policy?

We accept several methods of payment: Visa, MasterCard, Discover, American Express, ACH, or check. Please include a Purchase Order number if you require an invoice to submit a payment. A method of payment must accompany your registration. Registration and any fee-based training classes must be paid in full in order to pick up your conference badge.

Conference Badge Policy
Official conference badges are distributed to all PegaWorld 2017 participants. Conference badges allow access to all events including breakout sessions, keynote sessions, the Tech Pavilion, evening events and any other events or functions associated with PegaWorld. No one will be allowed entrance without an official PegaWorld 2017 conference badge.

A single badge will be issued to each individual registrant. Badge swapping or badge sharing is not permitted. Violations of this policy may result in cancellation of the registration without refund.

Conference Badge Replacement
PegaWorld registrants are advised to wear their conference badge at all times. The replacement conference badge fee is $100.00.

I purchased Bundle Passes. How do I register the rest of my colleagues?

When the Bundle Passes were purchased, you received a confirmation email from that contains one discount code that can be applied to the remaining passes. Share the registration code with your colleagues so they can register and join you at PegaWorld. All bundle passes must be redeemed by May 1, 2017.

Can I bring a guest?

A limited number of event guest passes will be made available for the Sunday evening Welcome Reception, the Monday evening Customer Appreciation Event, and the Tuesday, PegaWorld Closing Event at an additional cost per night. Guests will not be permitted to attend any PegaWorld conference sessions, the Tech Pavilion, or meals outside these evening events.

There are no refunds for guest passes. Pegasystems reserves the right to limit the number of guest passes allowed per attendee. Guest passes can be purchased onsite at the registration desk.

What is the cancellation policy?

Cancellations for a single registration can be done up to 15 business days prior to the start of the event (May 15, 2017). Refunds take 5-7 business days to process, depending upon your bank. Payment by check requires 2 weeks to process.

Cancellations for a single registration received within 15 business days of PegaWorld or non-attendance will not be refunded. All registrations created as part of a bundle are non-refundable.

How do I cancel my registration?

Cancellations for single registrations can be done online or be submitted in writing.

To cancel online, log onto your existing registration using your email address and confirmation number. Click “Unregister” located at the top of the page. Review the information, then select “FINISH” at the bottom of the screen to complete your cancellation.

To cancel in writing, please email and include your full name and confirmation number.

All passes purchased through the Bundled Pass program are non-refundable.

Don’t forget to cancel your hotel reservation and flights if you have already booked them.

Are attendee substitutions permitted?

If you’re unable to attend PegaWorld and wish to transfer your registration to another person, please do so online or email for assistance.

To substitute online, log onto your existing registration using your email address and confirmation number. Click “Substitute Registration” located at the top of the page. Enter the first and last name of the replacement along with his/her email address, then click next. Review the information, the select “CONFIRM” at the bottom of the screen to complete your substitution. A confirmation email will be sent to the new registrant.

I’ve already registered but have just been approved as a speaker. How do I update my registration and get a refund?

Your registration will automatically be updated upon your approval as a PegaWorld speaker. The PegaWorld registration team will refund your registration fee. Refunds take 5-7 business days to process, depending upon your bank. Payment by check takes 2 weeks to process. You can also contact the registration team to verify your status and/or refund at

I received a comp code but am already registered. How do I get this code applied to my registration?

Contact the registration team at to apply the discount/comp and process a refund. Discount or comp codes will not be accepted after Friday, May 26, 2017. Refunds will not be granted after this date.

How do I contact PegaWorld Registration with questions?

The PegaWorld registration office can be reached by email at


Where can I find information on Las Vegas, NV?

For information on Las Vegas or things to do during your stay, click here.

What is the weather like in Las Vegas, NV in June?

The average high temperature in June is 100 degrees and the average low temperature is 74 degrees. Hotel conference rooms tend to be cool so we advise that you bring a sweater or light jacket with you.

Which airport is closest to MGM Grand Hotel?

McCarran International Airport offers more than 900 inbound and outbound flights per day with nonstop service from more than 130 U.S. and international cities.

McCarran International Airport (LAS)
Airport address: 5757 Wayne Newton Blvd, Las Vegas, NV 89119
Airport website:
Airport phone: (702) 261-5211
Hotel Distance: 2.4 miles

Airport Transportation to/from MGM Grand Hotel:

  • Bell-Trans: reservations required, fee $45 one way, $90 round trip
  • SuperShuttle: reservations required, fee $11 one way, $22 round trip
  • Estimated taxi fare: $12 - $15 (one way)

Directions to the MGM Grand Hotel:
Click here for driving directions.


Conference & Hotel Venue

PegaWorld 2017 will be held at MGM Grand Hotel, located in Las Vegas, Nevada.

MGM Grand Hotel
3799 Las Vegas Blvd S
Las Vegas, NV 89109

All PegaWorld conference activities will be held onsite at the MGM Grand Hotel.

Is there a special hotel rate?

Yes! We have secured a rate of $179 per night (plus $56.83 taxes and fees).

Government Attendees: We have secured a limited number of rooms at the MGM from June 4th - 6th with the government rate of $108 per night, not including taxes/fees. Government attendees must email to see if the discounted rate is available for the specific dates they are looking for. The registration team will be able to confirm availability and supply a link to place a reservation at the discounted rate.

What is the deadline to book hotel rooms at the group rate?

Reservations must be made by Friday, May 12, 2017 in order to receive the group discounted rate.

How do I book a hotel for PegaWorld?

You can book your hotel reservation here. A link to book your hotel stay will also be included within your event registration confirmation email. You must be a registered attendee for PegaWorld 2017 in order to book your hotel reservation.

How do I make changes to my existing hotel reservation?

If you have to make changes to an existing hotel reservation, contact the hotel directly and let them know you are attending PegaWorld.

I tried to reserve a hotel room, but it is not offering the discounted rate. Why?

You must either use the reservation link provided in the registration confirmation email, or open your confirmed reservation and click the “Book Hotel” link found at the top of the page. The rate is not available on any public hotel booking website.

I tried to reserve a room at the hotel, but it is saying there are not any available. Is the hotel sold out?

Confirm you are using the reservation link for the event. If you receive a message that there are no available rooms, contact the registration team at

Is internet included in my guest room rate?

Complimentary high speed internet is included in your guest room rate.

What is the hotel room cancellation policy?

Contact the hotel directly to cancel your room reservation. Cancellations will be allowed up to 72 hours prior to your scheduled arrival date without penalty. If you cancel with less than 72 hours’ notice, your credit/debit card will be charged for the first night’s room and tax, and the remaining nights will be cancelled.

What if I don’t check in on my scheduled arrival date?

All guaranteed reservations will be held until 6:00am on the day after your confirmed arrival date. If you fail to check-in on your scheduled arrival date, you will be charged the first night’s room and tax. Any remaining nights of a “no show” reservation will be cancelled.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Yes. However if the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorization form must be set up with the hotel prior to your arrival.


How do I access parking at MGM Grand?

Self-parking is complimentary for those attending PegaWorld and is available in MGM Grand’s Main Parking Garage. Oversize vehicle parking is also available for hotel guests. Valet Parking is available for $18 per day.

Visa Invitation

How do I request a visa invitation?

You can request a visa invitation letter to assist in obtaining your visa to attend PegaWorld. You must register for the conference prior to requesting a visa invitation. Please send an email to and provide the following information:

  • First name as listed on passport
  • Last name as listed on passport
  • Full name as listed on registration
  • Country of origin
  • Passport number
  • Passport expiration date
  • Date of birth
  • Full address of your local United States embassy/consulate

Please note that by requesting a visa invitation letter, this does not guarantee that your local authorities will grant a visa to attend PegaWorld.

Agenda, Training, & Workshops

Where can I find agenda details?

The agenda will be updated frequently on the PegaWorld 2017 website at Keep checking back for the most updated information.

What types of tracks and sessions can I expect?

PegaWorld 2017 will offer over 60 breakout sessions delivered by Pega customers and partners, multiple keynote sessions delivered by industry thought leaders, workshops, deep-dive bootcamps, and fee-based hands-on training classes delivered by Pega professionals. In 2016, the agenda featured over 100 customer speakers who shared, in their words, how they have leveraged technology to improve customer experience and streamline business.

What are fee-based Bootcamps?

Bootcamps are deep dive tracks offered on Wednesday, June 7. Each Bootcamp track features three in-depth sessions led by Pega subject matter experts who will teach you everything you need to know on these topics and guide your enterprise projects to success. Bootcamps are offered to PegaWorld attendees for a nominal fee of $300 and require pre-registration. Learn more about Bootcamps.

Can I sign up for multiple Bootcamps?

No, each track features three in-depth sessions that build on one-another, therefore attendees must choose only one track.

What are fee-based training classes?

Whether you are new to Pega or an advanced user, PegaWorld offers hands-on training courses led by Pega certified instructors to increase your knowledge of Pega’s products. These courses are offered to PegaWorld attendees for a nominal fee of $200 and require pre-registration. Click here for more details.

How do I register for fee-based training classes and Bootcamps?

You are able to register for these sessions online as part of your original registration. If you wish to add training at a later date, you can go back into your registration (details in your confirmation email) and add in classes or contact the PegaWorld registration team at

Please note that there is an additional cost for training classes of $200 per course and $300 per Bootcamp track. Payment is due at the time of registration.

Can I populate the training classes onto my personal calendar?

Yes. On the summary page, click on the calendar icon next to the cost of your training class. This will automatically populate the training class onto your personal calendar.

I have been wait-listed for a hands-on fee-based training class. What happens next?

If you wish to attend a hands-on training class and were notified the course is at capacity, our registration team will notify you with an email so that you register and submit payment. To register, log onto your existing registration using your email address and confirmation number. Click “Modify” located at the top of the page and follow the prompts to add your selection and process payment. Contact the PegaWorld registration team at if you need assistance.

Can I sign up for multiple training courses?

Yes. Please note the start and end times of your desired courses because they may overlap.

Can I cancel my paid training course(s)?

Yes. Refunds will be granted if the cancellation request is made in writing up to 15 business days prior to the start of the event (May 15, 2017). Refunds will not be granted if the cancellation request is received within 15 business days of the event. Refunds will also not be granted for no-shows onsite.

How do i register for on-site Pegasystems certification exams?

All Pegasystems certification exams are offered on-site at PegaWorld 2017 on Sunday June 4, 2017. Exams range in cost from $150 - $300 based on level. There are three ways to register. Learn more about Certification Exams.

1. Online Registration. Access the PegaWorld 2017 exam registration site to register online. Log in with your Pearson VUE account. If you do not have a Pearson VUE account, create one when you register online. Once you have your Pearson VUE username and password, register online to take any Pega exam at the conference.

2. Telephone Registration. Register with a Pearson VUE call center agent. In the US and Canada call toll-free (888) 415-2768. To speak with an agent outside of the US or Canada, view our complete telephone list. Please indicate that you want to take the exam at the PegaWorld 2017 conference location.

3. On-Site Registration. To register on-site at PegaWorld, stop by the Pega exam location [Room 311] on Sunday, June 4th between the hours of 9:00am-10:00am, 12:30pm-1:30pm, or 3:00pm-4:00pm. You can register to take your exam the same day (as space allows). Pega Academy personnel will be available to assist you.

Want to expand your Pega knowledge outside of PegaWorld?

Pega offers additional courses outside PegaWorld to further grow your Pega experience. A full list of courses can be found on the Pega Academy website.

Social Media

Is there a Twitter handle and/or Facebook page?

Yes! Tweet and post often -- We love hearing from you!

Twitter: @pega | #PegaWorld

Meals & Events

Which meals are provided at the conference?

The following meal functions are included as part of the conference registration fee for attendees:

Sunday, June 4, 2017:

  • PegaWorld Welcome Reception (buffet dinner and cocktails)

Monday, June 5, 2017:

  • Breakfast buffet, lunch, refreshment breaks
  • Technology Pavilion Reception (hors d’oeuvres and cocktails)
  • PegaWorld Customer Appreciation event (buffet dinner and cocktails)

Tuesday, June 6, 2017:

  • Breakfast buffet, lunch, refreshment breaks
  • Technology Pavilion Reception (hors d’oeuvres and cocktails)
  • PegaWorld Closing event (buffet dinner and cocktails)

Whom should I contact if I have special dietary needs, allergies, or require special assistance (wheelchair or other special access)?

There is a section on the conference registration form for special requests. Please complete this section upon registering or contact our registration team at

What is the PegaWorld 2017 Simultaneous Chess Tournament?

Alan Trefler, Pega Founder & CEO, and former World Open Chess Tournament Champion, challenges Pega customers and prospects to a friendly game of chess. Join us as Alan plays up to 20 opponents at one time this is an event not to be missed!

Want to challenge Alan? Here’s how to register for a chance to play:

Customers and prospective customers should check the “Sign me up for a chance to play chess against Alan” box when registering for PegaWorld 2017. The first 15 players will be randomly selected on April 14th, so register early for your best chance to play. Additional players will be selected by May 5th. After the game, participants will get to keep their commemorative chess board. If you have any questions, please contact us at

What is the recommended attire for the conference?

Business casual attire is suggested for all conference functions. Meeting room temperatures are cool so we also suggest you wear layered clothing for comfort and flexibility.

For evening events, resort casual attire is suggested. This includes polo style shirts, sundresses, linen pants, skirts, button up tops, and nice shorts.

What if I still have unanswered questions about PegaWorld 2017?

For more information, please contact the PegaWorld registration team at


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PegaWorld brings together business and technical visionaries from the world's leading companies.  Register now