PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 135 result(s)
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Customer Case Study

Driving Quality through Toyota's Digital Transformation

Tuesday, June 4, 2019 • Premier Ballroom 317

Toyota's Quality Division chose the Pega platform to build their Quality Information Management System. Over the course of 4 years they have built over a dozen applications used in their plants across...

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Customer Case Study

Unifying the Digital Experience at HSBC Australia

Tuesday, June 4, 2019 • Premier Ballroom 316

HSBC has the same struggles as many banks – relationships are critical, but it’s difficult to keep customers engaged when your software, channels, people, and processes are all disconnected. In this session,...

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Customer Case Study

Aegon UK: Simplifying and Modernizing our Business with Pega

Tuesday, June 4, 2019 • Premier Ballroom 319

Aegon have been on journey since 2011 to modernise and simply their business. Their approach to making improvements is to seek the opportunities that balance the needs of their key stakeholders, their...

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Customer Case Study

Verizon: Unlocking Customer Centricity Through Next Best Experience

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Verizon has an ambitious vision: each time they touch a customer, that interaction must be intelligent, relevant, and fully informed – leveraging real-time context and advanced analytics to provide a compelling experience....

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Customer Case Study

From Zero to Infinity - Design Thinking at Motor Insurers' Bureau

Tuesday, June 4, 2019 • Chairman's Ballroom 355

Hear how Motor Insurers' Bureau used design thinking with Pega to gain insight into customers' true needs - propelling the solution beyond ‘usable & adopted’ to ‘lovable & advocated’. The results -...

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Customer Case Study

Innovation@Scale - Highmark's framework for de-risking innovation, building great products and transforming healthcare

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Highmark Health Solutions sponsored a Pega Catalyst engagement for three months that explored different ways to digitally transform their end-to-end innovation and software delivery operating model. Together HMHS and the Pega Catalyst...

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Customer Case Study

Swedbank: Engaging our customers in an omni-channel world

Tuesday, June 4, 2019 • Premier Ballroom 316

Swedbank's strategy is firmly based on being an accessible full-service bank, providing offerings based on their customers needs and expectations, with low risk and high cost efficiency. They are aiming that customers...

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Customer Case Study

Optus - Increasing Customer Satisfaction while Reducing Cost to Serve with Digital Case Management

Tuesday, June 4, 2019 • Premier Ballroom 317

When challenged to go live with a project in 90 days most development teams would panic - not the new agile squad at Optus, known as “On The Case”! They have Pega...