PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 135 result(s)
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Customer Case Study

Botman vs. Super Agents. The Rise of a New Contact Centre at BT

Tuesday, June 4, 2019 • Chairman's Ballroom 357

With the advent of AI, Robotic Automation and virtual agents, the "fear of redundancy" in the contact center is a common concern among human agents within the customer service industry. But rather...

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Customer Case Study

Pega helps Google's Automated Network Capacity Built on Google Cloud Platform

Tuesday, June 4, 2019 • Chairman's Ballroom 368

The ability to provide network capacity on-time is critical to ensure Google customers always have the access they need to business critical applications and services. The Deploy, Capacity and Data Center teams...

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Customer Case Study

Air Force Research Laboratory To Improve Warfighter Support with Innovative No-Code Modernization

Tuesday, June 4, 2019 • Chairman's Ballroom 355

When it comes to supporting the warfighter, decision support is mission-critical. In this session, learn how AFRL is using Pega to improve data quality, increase the speed of informed decisions, and overcome...

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Customer Case Study

Hybrid Agile Delivery Methodology - How Pfizer Meets Quality Document Compliance in a Highly Regulated Environment

Tuesday, June 4, 2019 • Premier Ballroom 315

Pfizer Inc. partnered with Pega to co-develop the Quality System for Document Compliance (QDoC) to greatly increase the efficiency in performing quality control reviews of regulatory submission documents. The project team leveraged...

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Customer Case Study

How Cox Communications Glues Business and Technology Together

Tuesday, June 4, 2019 • Premier Ballroom 316

Cox Communications recognized the need to improve both customer and agent experiences. Learn how a unified business and technology team aligned resources and streamlined prioritization to deliver one of the most successful...

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Customer Case Study

How Pega is powering business transformation at CNO Financial Group

Tuesday, June 4, 2019 • Premier Ballroom 319

CNO Financial Group is on a journey to implement Pega Customer Service for Insurance, Sales Automaton for Insurance, and the Pega Foundation to improve processes, enhance integration, and retire legacy platforms. Learn...

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Customer Case Study

Deutsche Telekom's Digital Transformation Story for Multi-Shared Services

Tuesday, June 4, 2019 • Chairman's Ballroom 357

Deutsche Telekom's Global HR Shared Services are undergoing a Digital Transformation based on PEGA as one crucial foundation pillar. They are not only changing the way they conceive HR services, but they...

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Customer Case Study

Optum's solution to simplify license and certification for medical professionals

Tuesday, June 4, 2019 • Chairman's Ballroom 361

In an industry impacted by mega-mergers and convergence, Optum recognized the necessity to adapt to the changing landscape by creating a comprehensive license and certification tracking program for medical professionals. The Optum...