PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 136 result(s)
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Customer Case Study

UNUM: Pragmatic Digital Transformation on a Shoestring Budget in just 12 Weeks

Monday, June 3, 2019 • Premier Ballroom 315

Unum operations were at a critical point - processes to issue policies were being managed in an entirely manual way, using Outlook and SharePoint to manage work intake and completion. Using Intelligent...

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Customer Case Study

How GE Healthcare is Revolutionizing Order Management

Monday, June 3, 2019 • Chairman's Ballroom 357

GE Healthcare and Pega built the foundation for our digital transformation 5 years ago when we created an order submission solution for our Commercial Sales organization. It's now time we build &...

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Customer Case Study

Product Modernization Delivers Enterprise Value at HAP

Monday, June 3, 2019 • Chairman's Ballroom 355

Employer groups, dissatisfied with the ability of existing offerings to help them and their employees reduce total cost of health, are shopping for new products in larger numbers (62%) and changing carriers...

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Customer Case Study

Automating the Enterprise - National Australia Bank's unique take on Case Management

Monday, June 3, 2019 • Premier Ballroom 316

As a result of changing customer expectations, competitive dynamics and regulatory risk, National Australia Bank (NAB) has embarked on a multi-year transformation program focussed on making itself simpler and faster. A key...

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Customer Case Study

Ford: Supporting the Intelligent Customer and Dealer Journey Through Next-Best-Action

Monday, June 3, 2019 • Chairman's Ballroom 359

To support their commitment to be the world’s most trusted mobility company, Ford Motor Company has structured their business and IT teams into logical squads to bring together the power of Pega...

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Customer Case Study

Cisco Customer Service - from dynamic customer engagement to digital delivery through Pega Customer Service

Monday, June 3, 2019 • Chairman's Ballroom 370

CIsco has been on a digital transformation journey which has simplified and automated our processes, uplifted our people roles to engage customers on outcomes instead of work on cases. The migration to...

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Customer Case Study

VIVAT Insurances: Transforming from a traditional to a digital, customer-centric, future-proofed Insurer

Monday, June 3, 2019 • Premier Ballroom 315

VIVAT is on a journey to transform its entire multi-line and multi-label insurance business into a state of the art digital insurer. With the Pega capabilities in its front and back office,...

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Customer Case Study

Fixed Right the First Time: Nissan’s first steps in automating diagnostic next-best-actions

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Today’s vehicles are rolling high performance computer networks on wheels. Like medical doctors, the dealership technicians tasked with keeping cars humming smoothly are bombarded with customer’s symptoms, changing vehicle technology, complex diagnostic...