PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 136 result(s)
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Customer Case Study

Air France Cares. Elevating Loyalty and the Passenger Experience at a Top 5 Global Airline

Monday, June 3, 2019 • Chairman's Ballroom 359

The travel industry is being disrupted. More travelers, more choices and competitive prices are challenging airlines to differentiate. Increased loyalty is something that every business in the travel industry strives for. Improving...

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Customer Case Study

Comerica Bank: Delivering a Modern, Customer-Centric Application in the Cloud

Monday, June 3, 2019 • Chairman's Ballroom 361

We will outline our approach as to how we were able to deploy a modern, mission-critical application nearly every month ensuring adoption and optimizing our enterprise investment in Pega. The two keys...

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Customer Case Study

A Payer Evolution: How DAK went from Product-Focused, to Member-Centric

Monday, June 3, 2019 • Chairman's Ballroom 361

Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where...

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Customer Case Study

Digital Transformation at Scale - Liberty Global explains how they are Transforming in multiple regions at the same time

Monday, June 3, 2019 • Premier Ballroom 315

Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5...

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Customer Case Study

Achmea: How to win your customers' hearts using AI with personalized journeys across all your channels

Monday, June 3, 2019 • Chairman's Ballroom 357

At Achmea, our goal is to deliver the most personal and relevant customer experience in the world at every touchpoint, across all our brands. We put customers first in our personalization platform...

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Customer Case Study

Groundbreaking Digital Transformation in the Dutch public sector: One shared service center for many Government Agencies

Monday, June 3, 2019 • Chairman's Ballroom 355

The Dutch Ministry of Economic Affairs is using Pega to provide several cloud services that support multiple Agencies in the Dutch Government, beginning with the Criminal Justice and Youth Protection Council, Health...

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Customer Case Study

How Scotiabank is modernizing their Global Technology Platform with Pega Infinity on the Cloud

Monday, June 3, 2019 • Premier Ballroom 316

Learn about Scotia’s platform modernization initiative that offers “Pega-as-a-Service” to internal partners across the enterprise. Discover multi-cloud computing benefits including lower risk of DDoS attacks, and improved reliability and flexibility. Delve into...

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Customer Case Study

Siemens and Pega on the way to global end-to-end digitization

Monday, June 3, 2019 • Chairman's Ballroom 359

Digitization poses great challenges for everyone. Siemens is one of the world's largest industrial manufacturers and a leading international technology company. Digitization is at the top of the strategic agenda, as part...