PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Special Interest Groups (SIGs)
7:00 PM – 9:30 PM
Welcome reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 15 result(s) for CRM. (Clear filters)
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Customer Case Study

Swedbank: Engaging our customers in an omni-channel world

DATE TBD

Swedbank's strategy is firmly based on being an accessible full-service bank, providing offerings based on their customers needs and expectations, with low risk and high cost efficiency. They are aiming that customers...

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Customer Case Study

How Pega Sales Automation for Insurance is Driving a Superior Sales Experience for Bankers Life’s Insurance Sales Agents

DATE TBD

Bankers Life and Casualty Company implemented Pega Sales Automation for Insurance to drive higher lead conversion and bring enhanced mobility to more than 4,000 Bankers Life insurance sales agents. The company used...

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Customer Case Study

Aegon Enhances Digital Experience for Customers and Advisors

DATE TBD

Aegon UK has released a series of changes to services that will upgrade the digital experience for advisers and customers and save them time. An example includes the changes have been made...

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Customer Case Study

BT’s Journey to World-Class Lifecycle Management & Omni-Channel Decisioning

DATE TBD

BT Consumer is on a mission to re-invent themselves as a personal & local brand, with world-class Customer Lifecycle Management. The only way we can succeed (and grow our bottom-line) is with...

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Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

DATE TBD

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...

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Spark Talk

Jump-Starting Next-Best-Action Excellence In Your Enterprise

DATE TBD

An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from...

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Spark Talk

The 36 Sexiest Use-Cases For Pega AI & Decisioning

DATE TBD

Pega’s Decisioning AI was originally built to provide intelligence to agents in the call-center, but now power dozens of different channels and business functions, and hundreds of distinct use-cases. Pega’s Real-Time AI...

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Spark Talk

Using Decisioning to Power Always-On, 1:1 Customer Engagement

DATE TBD

Brands have traditionally spent millions of dollars pushing messages AT customers, trying to drive shot-term revenue. But as consumers have evolved, it’s become harder to move the needle, and earn their loyalty....