PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 11 result(s) for Healthcare. (Clear filters)
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Customer Case Study

A Payer Evolution: How DAK went from Product-Focused, to Member-Centric

Monday, June 3, 2019 • Chairman's Ballroom 361

Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where...

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Customer Case Study

Product Modernization Delivers Enterprise Value at HAP

Monday, June 3, 2019 • Chairman's Ballroom 355

Employer groups, dissatisfied with the ability of existing offerings to help them and their employees reduce total cost of health, are shopping for new products in larger numbers (62%) and changing carriers...

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Customer Case Study

Hybrid Agile Delivery Methodology - How Pfizer Meets Quality Document Compliance in a Highly Regulated Environment

Tuesday, June 4, 2019 • Premier Ballroom 315

Pfizer Inc. partnered with Pega to co-develop the Quality System for Document Compliance (QDoC) to greatly increase the efficiency in performing quality control reviews of regulatory submission documents. The project team leveraged...

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Customer Case Study

Optum's solution to simplify license and certification for medical professionals

Tuesday, June 4, 2019 • Chairman's Ballroom 361

In an industry impacted by mega-mergers and convergence, Optum recognized the necessity to adapt to the changing landscape by creating a comprehensive license and certification tracking program for medical professionals. The Optum...

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Customer Case Study

Innovation@Scale - Highmark's framework for de-risking innovation, building great products and transforming healthcare

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Highmark Health Solutions sponsored a Pega Catalyst engagement for three months that explored different ways to digitally transform their end-to-end innovation and software delivery operating model. Together HMHS and the Pega Catalyst...

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Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

Monday, June 3, 2019 • Premier Ballroom 317

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...

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Sponsored

Driving Continuous Business Value Through Bots: How BCBS NC Realized $10M in Business Value by Leveraging Pega Robotics

Monday, June 3, 2019 • Chairman's Ballroom 361

Blue Cross Blue Shield of North Carolina (Blue Cross NC) is passionate about leading the transformation of Healthcare in NC - delivering innovative solutions that simplify the health care system, improve efficiency...

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Industry Networking Receptions

Healthcare & Life Sciences Reception

Sunday, June 2, 2019 • Chairman's Ballroom 359

Join us and industry colleagues from around the globe to mix, mingle and kick off PegaWorld 2019 in style. Network with your peers, enjoy cocktails and gain insights into our industry focus...