Session: iNsights & Solutions
For Veterans Care, Less is More: Reducing Backlog Means Better Outcomes
Date and Location
June 13, 2023, 11:30AM - 12:15PM PDT
Chairman's Ballroom 357
Speaker(s)
-
Richard MarbleSolution Train EngineerVeterans Affairs
-
Brandon GurleyProgram Manager, Integrated External Networks, Integrated Veteran Care Department of Veteran's AffairsVeterans Affairs
To improve veteran care, OIVC is starting a journey to use low-code technology to modernize 54+ homegrown systems. Current complex systems make it difficult for the VA to proactively keep up with service demand. And as regulations continue to change, the VA must be able to adapt quicker. As an example, it previously took 90+ days to update a business rule to comply with an updated mandate.
Join this session to hear how Pega’s low-code platform is allowing the VA to access data faster, process claims more efficiently, and quickly change business rules as needed.