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PegaWorld iNspire

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Session: iNsights & Solutions

For Veterans Care, Less is More: Reducing Backlog Means Better Outcomes

Date and Location

June 13, 2023, 11:30AM - 12:15PM PDT
Chairman's Ballroom 357


  • Richard Marble
    Solution Train Engineer
    Veterans Affairs
  • Brandon Gurley
    Program Manager, Integrated External Networks, Integrated Veteran Care Department of Veteran's Affairs
    Veterans Affairs

To improve veteran care, OIVC is starting a journey to use low-code technology to modernize 54+ homegrown systems. Current complex systems make it difficult for the VA to proactively keep up with service demand. And as regulations continue to change, the VA must be able to adapt quicker. As an example, it previously took 90+ days to update a business rule to comply with an updated mandate.

Join this session to hear how Pega’s low-code platform is allowing the VA to access data faster, process claims more efficiently, and quickly change business rules as needed.

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