Session: Customer Case Study

Verizon: Unlocking Customer Centricity Through Next Best Experience

Date and Location

June 4, 2019, 11:45AM - 12:30PM
Premier Ballroom 316 Tues


  • Ramzi Sayyid
    Director of Information Technology
  • Mike Cingari
    Executive Director of CRM Marketing & Data Analytics

Verizon has an ambitious vision: each time they touch a customer, that interaction must be intelligent, relevant, and fully informed – leveraging real-time context and advanced analytics to provide a compelling experience. Through every interaction adding value for both the individual, and the organization. In this session, Verizon Consumer and Global Technology Solutions team will show how they’re converting that vision into reality through transforming their Strategy, Workforce and Technology to drive profitable growth and customer centricity.