Session: Customer How To

UHG: Marrying Digital Process Automation and Customer Engagement for a Core Business Operations Solution

Date and Location



  • Mary Kelley
    VP Provider Technology Business Support
    UnitedHealthcare Group

UnitedHealthcare Group (UHG) set out to create a single, end-to-end solution to support third-party physician contracting. This contracting requires on-going, complex case management. Demographics, credentialing and licensure compliance, quality and performance incentives, among other aspects, all require continuous integration and continuous delivery. Learn how UHG used digital process automation with low-code development and agile best practices for this world-wide complex case management solution that also supports high-quality customer engagement for service, onboarding, and fulfillment.