Skip to main content

PegaWorld iNspire

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Session image

Session: Training

Transforming Customer Service: Harnessing the Power of AI in Pega Customer Service™

Date and Location

June 9, 2024, 9:00AM - 12:30PM PDT
Chairman's Ballroom 369


  • Tom Hardy
    Senior Manager, Curriculum Development, Customer Service & Sales Automation

Whether you're a CSP looking to upskill or a business leader aiming to supercharge your company's customer service capabilities, this session will equip you with the knowledge to maximize the AI feature in Pega Customer Service™. We'll explore how to use Pega GenAI™, Pega Knowledge Buddy, Conversation AI and Pega Customer Decision Hub™ - so you can discover the power of AI and gain a competitive edge in the fast-paced customer service industry.


Audience: All levels

Share this page Share via x Share via LinkedIn Copying...