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Session: Training

Transforming Customer Service: Harnessing the Power of AI in Pega Customer Service™

Date and Location

June 9, 2024, 9:00AM - 12:30PM PDT
Chairman's Ballroom 369

Speaker(s)

  • Tom Hardy
    Senior Manager, Curriculum Development, Customer Service & Sales Automation
    Pegasystems

Whether you're a CSP looking to upskill or a business leader aiming to supercharge your company's customer service capabilities, this session will equip you with the knowledge to maximize the AI feature in Pega Customer Service™. We'll explore how to use Pega GenAI™, Pega Knowledge Buddy, Conversation AI and Pega Customer Decision Hub™ - so you can discover the power of AI and gain a competitive edge in the fast-paced customer service industry.

 

Audience: All levels



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