Session: Training
Transforming Customer Service: Harnessing the Power of AI in Pega Customer Service™
Date and Location
June 9, 2024, 9:00AM - 12:30PM PDT
Chairman's Ballroom 369
Speaker(s)
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Tom HardySenior Manager, Curriculum Development, Customer Service & Sales AutomationPegasystems
Whether you're a CSP looking to upskill or a business leader aiming to supercharge your company's customer service capabilities, this session will equip you with the knowledge to maximize the AI feature in Pega Customer Service™. We'll explore how to use Pega GenAI™, Pega Knowledge Buddy, Conversation AI and Pega Customer Decision Hub™ - so you can discover the power of AI and gain a competitive edge in the fast-paced customer service industry.
Audience: All levels