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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Telecom Italia Fully Automated End-to-end Service Delivery in a Telco Network with Pega

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Elisabetta Romano
    Chief Network, Operations & Wholesale Office
    Telecom Italia

The ESO application is an end-to-end service orchestrator that leverages the Pega Platform™ to orchestrate the fulfillment of orders in a telecom network. The architecture is based on a multilayer case structure for order decomposition and orchestration that relies on the OFA Fulfillment Accelerator. Join this session to see TIM’s journey to choosing Pega to significantly improve the performances of service order fulfillment processes for TIM business customers, reducing the time to market and leveraging a single integrated platform on Pega Cloud®.

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