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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

T-Mobile Supercharges Omni-channel AI with Predictive Intent

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Judd Smith
    Director, AI Strategy
  • John Ward
    Sr. Manager, Product Engineering

Discover how T-Mobile supercharged its omni-channel AI decisioning engine, which currently delivers over a billion one-to-one interactions per year. T-Mobile began implementing Pega Customer Decision Hub™ in the call center and scaled across all channels and a diverse tech ecosystem, building out its client-run application and enabling a skilled team and the broader organization along the way.

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