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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Streamline Success: Transforming ING's Business Customer Onboarding into a Seamless Digital Journey

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Manon van Willenswaard
    Product Lead

It is a priority for ING to deliver a seamless digital onboarding journey for new business customers. Given the complexity of the different services and APIs that the bank runs on, it is critical to ensure it does not run any risks. Discover how ING overcame this by creating a straight-through process called "Smart API Lifecycle Flow" that seamlessly manages interconnected components and processes the case toward completion.

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