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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Smart Dispute Implementation for Truist Enterprise Fraud Management

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Anne-Mare Prinsloo
    SVP, Software Engineering Director

Join this session to hear Truist EFM leadership discuss how the Smart Dispute framework enabled a unified customer journey for all intake channels within Truist. The platform was designed to comply with visa guidelines and include the anticipated benefits of reducing claim resolution time by enabling straight-through processing, decreasing operational loss by minimizing compliance errors and lowering average handling time for each claim.

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