Session: Customer Case Study

Revolutionizing Retention: SiriusXM Personalized Offers, Increasing Retention and Revenue

Date and Location



  • Moshe Pridan
    Sr. Vice President - Business Solutions Management

SiriusXM faced a challenge retaining more customers for in-vehicle and streaming audio entertainment. Up against competition from disruptive digital companies, Sirius recognized that it had to allow customers to personalize its services and arm agents with the ability to recommend the right products. Since going live in Q4 2017, the company has seen increase in retention rate and average revenue per customer. Come to this breakout session to discover how SiriusXM has been able to achieve great results.