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PegaWorld iNspire

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Session: iNsights & Solutions

The Pragmatic Approach to Transforming Customer Service

Date and Location

June 12, 2023, 2:00PM - 2:45PM PDT
Chairman's Ballroom 365


  • Rahul Ashok
    Senior Director, Customer Service Business Excellence
  • Mike Upton
    First Tech Federal Credit Union

Customer service transformations don't have to take years before delivering value. Join this session to learn about Pega's pragmatic approach that helped First Tech Federal Credit Union complete their transition from Salesforce to unifying its CRM solution on Pega to slash servicing costs all while improving employee productivity and the customer experience.

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