Session: iNsights & Solutions
The Pragmatic Approach to Transforming Customer Service
Date and Location
June 12, 2023, 2:00PM - 2:45PM PDT
Chairman's Ballroom 365
Speaker(s)
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Rahul AshokSenior Director, Customer Service Business ExcellencePega
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Mike UptonCTOFirst Tech Federal Credit Union
Customer service transformations don't have to take years before delivering value. Join this session to learn about Pega's pragmatic approach that helped First Tech Federal Credit Union complete their transition from Salesforce to unifying its CRM solution on Pega to slash servicing costs all while improving employee productivity and the customer experience.