Session: Customer Case Study

Pega helps Google's Automated Network Capacity Built on Google Cloud Platform

Date and Location

June 4, 2019, 11:45AM - 12:30PM
Chairman's Ballroom 368


  • James Stavropoulos
    Global Lead - Network Deployment Operations

The ability to provide network capacity on-time is critical to ensure Google customers always have the access they need to business critical applications and services. The Deploy, Capacity and Data Center teams at Google combine software and hardware engineering to build and run large-scale, massively distributed, fault-tolerant network capacity. Google has implemented end-to-end automation and orchestration across multiple delivery functions with Pega, as well as external integrations with key vendors to streamline deployment activities. These advances reduce toil across human operators and is helping to pivot to an exception management framework. Pega on the Google Cloud Platform allows seamless scalability and advanced system interactions across complex delivery functions.