Group Customer Analytics & TransformationBank of Ireland
Europe & UKI Pega Practice LeadAccenture
Consulting Director, Song,Accenture
Given the extraordinary global challenges, the need for brands to deliver Hyper-personalized Experiences (HPE) has never been greater. Not only does implementing the right technology improve customer experience, sales conversion, service outcomes, and net promoter scores – it reduces promotional and marketing costs. So how do you unlock the full potential of HPE after choosing the right technology?
Join us as we discuss with clients their journey supporting their strategic and operational activities, through continuous improvement and tuning, to help them to achieve their business goals, at speed and scale.