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PegaWorld iNspire
June 11-13, 2023
Las Vegas

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Session: Customer Case Study

NTT East Leveraging Pega Cloud to Improve Customer Experience and Streamline Service Operation

Date and Location

June 11, 2023, 7:00PM - 7:00PM

Speaker(s)

  • Yukimasa Mimura
    Manager - Digital Transformation Headquarters, Digital Innovation Department
    NTT East
  • Yuki Kaneko
    Digital Transformation Headquarters, Digital Innovation Department
    NTT East

NTT Group is one of the world’s largest telecommunications companies, providing ICT services on a global scale. NTT is supporting its customers in the adoption of digital services and strongly developing its own digital transformation through smart operations without the human workforce. The organization is using the Pega Platform™ and Pega Cloud® as the core solutions to realize this. Join this session to learn more about NTT’s digital transformation initiatives and future plans of NTT East, a core company of NTT Group.