Session: Customer Case Study

The Insiders View on What It Takes for a Successful Digital Transformation in the Contact Center

Date and Location



  • Mike Asebrook
    Director, Product Marketing
  • Matthias Maschke
    SVP HR Shared-Services
    Deutsche Telekom
  • Michael Krans
    Personal Lines CIO and Head of Enterprise Digital Technology
    The Hanover Insurance Group
  • TBD
  • TBD

Digital transformation within the contact center does not come with an easy button. But with the right strategy and solution – it’s closer than you might think. Come learn from industry panel experts on how they have made the jump to digital and set up a game plan for future success.