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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

How Orange Business is Streamlining Its Order-to-implementation Process Using AI

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Severine Horesnyi
    OSS Director
    Orange Business

Turn telecom troubles into telecom triumphs! Join this session to learn how Orange joined forces with Pega to create a streamlined service provisioning system, merging six outdated systems into one, resulting in significant cost savings. Through intelligent routing and automation, work assignments are now impeccably matched, halving rework, elevating customer communication by 30%, and reducing fallout tasks by an astounding 50%. It's a telecom revolution that turns every challenge into an enchanting solution!

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