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PegaWorld iNspire
June 11-13, 2023
Las Vegas

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Session: iNsights & Solutions

How ING Achieved a Global KYC Solution Using Pega Client Lifecycle Management

Date and Location

June 12, 2023, 5:00PM - 5:45PM
Premier Ballroom 315


  • Nicolas Chaperon
    Head of IT, Global KYC
    ING Groep N.V
  • Karin den Ouden
    Head of KYC Delivery
    ING Groep N.V

ING is active in over 30 countries and used to working with locally built and maintained Know Your Customer (KYC) and Customer Due Diligence (CDD) solutions.

ING decided to complement its anti-money laundering compliance and effectiveness with a transformative global KYC CDD solution for ING worldwide, covering all customer segments – from mass retail customers to wholesale banking.

The global KYC CDD platform is based on Pega Client Lifecycle Management and is currently rolled out in all ING entities, covering onboarding, periodic review, event-driven review, and KYC offboarding. Join this session to learn all about the solution, the approach to implementation, and the delivery organization.