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Session: Keynote

How About Some Empathy? Empathetic AI—The Evolution of AI for Business

Date and Location

TBD

Speaker(s)

  • Rob Walker
    Vice President Decision Management and Analytics
    Pega

AI technologies can drive unprecedented business benefits: making intelligent decisions at scale, monetizing huge volumes of data, and jump-starting revenues – all while delighting customers. But as AI’s scope increases, it becomes increasingly difficult to ensure that it will behave ethically.

Building on the theme of trusted AI, Dr. Rob Walker from Pega will explore how intelligent software can be used to empower empathy within a company’s engagement program, aiding the development of more sustainable, mutually-beneficial customer relationships. He’ll demonstrate how an organization with the commitment to constantly evolve, and the discipline to enforce ethical guidelines, can achieve tremendous results using a more humane, AI-driven engagement model.

Bio

Dr. Rob Walker
Vice President Decision Management and Analytics
Pega

Dr. Rob Walker is Vice President, Decision Management at Pegasystems. Prior to the acquisition of Chordiant by Pegasystems in April 2010, he was responsible for managing the strategic direction and development of Chordiant’s industry-leading predictive decisioning technologies. As a member of the office of the CTO, Rob also provided support to Chordiant’s global sales activities and partnership initiatives. He joined Chordiant when the company he co-founded in 2000, KiQ Ltd., was acquired by Chordiant in December of 2004. KiQ was a specialist provider of decision management and predictive analytics software. Prior to joining Chordiant, Rob spent eight years in positions of increasing responsibility with leading global information technology consulting firm, Capgemini. From 1999-2000, he served as Program Director for Capgemini during which time he was responsible for the creation, development and evangelization of technological innovations in the area of Information Capitalization (business intelligence and predictive analytics). Rob holds a Ph.D. in Computer Science from Free University in the Netherlands.