Session: Customer Case Study

Google's Site Reliability improves using Pega for Cloud Choice

Date and Location



  • James Stavropoulos
    Global Lead - Network Deployment Operations

Site Reliability Engineering (SRE) for network operation is the team at Google that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services—both our internally critical and our externally-visible systems—have reliability and up-time appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. SRE is using Pega to build for change and make sure the system is built around standard practices such as limiting time spent on operational work