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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Panel

Generating Value From Every Interaction: Empathetic AI Use Cases with Customer Decision Hub

Date and Location

June 11, 2024, 2:15PM - 3:00PM PDT
Premier Ballroom 316


  • Jo Allen
    Director of Decisioning
  • Lisa Kravitz
    Senior Manager, AI Strategy
  • Alexandra Andrei
    Decisioning Practice Lead
    Bank of Ireland
  • Lisa Dickson
    GM, Personalisation

Driving value isn’t always about converting sales. Innovation leaders understand the power of educating, servicing, retaining, and nurturing customers – and earning their loyalty. Join this session to explore AI use cases that increase customer relevance, and demonstrate empathy,  showcasing real-world examples from T-Mobile, Bupa Healthcare, and Bank of Ireland. 

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