Session: iNsights & Solutions
The Future of Customer Service is Autonomous Service
Date and Location
June 13, 2023, 11:30AM - 12:15PM PDT
Chairman's Ballroom 365
Speaker(s)
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Christopher PattersonVice President of Product Strategy, Customer Service & Sales AutomationPega
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Geeta WilsonCTO, Whole Health, Advocacy and Provider PlatformsElevance Health
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Jenn WadeVice President CSBD / Specialty ExperienceElevance Health
The world of customer service transformation is now being fueled by the increasing power of AI and workflow automation. Join this session to learn more about how Pega Autonomous Customer Service is about far more than merely boosting efficiency and accelerating service resolutions. Centered completely around the customer journey, autonomous service progressively automates work across service interactions.