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PegaWorld iNspire

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Session: iNsights & Solutions

The Future of Customer Service is Autonomous Service

Date and Location

June 13, 2023, 11:30AM - 12:15PM PDT
Chairman's Ballroom 365


  • Christopher Patterson
    Vice President of Product Strategy, Customer Service & Sales Automation
  • Geeta Wilson
    CTO, Whole Health, Advocacy and Provider Platforms
    Elevance Health
  • Jenn Wade
    Vice President CSBD / Specialty Experience
    Elevance Health

The world of customer service transformation is now being fueled by the increasing power of AI and workflow automation. Join this session to learn more about how Pega Autonomous Customer Service is about far more than merely boosting efficiency and accelerating service resolutions. Centered completely around the customer journey, autonomous service progressively automates work across service interactions.

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