Vice President of Product Strategy, Customer Service & Sales AutomationPega
CTO, Whole Health, Advocacy and Provider PlatformsElevance Health
Vice President CSBD / Specialty ExperienceElevance Health
The world of customer service transformation is now being fueled by the increasing power of AI and workflow automation. Join this session to learn more about how Pega Autonomous Customer Service is about far more than merely boosting efficiency and accelerating service resolutions. Centered completely around the customer journey, autonomous service progressively automates work across service interactions.