Thumbnail

Session: Customer Case Study

Frontier Communications: Navigating the Roadmap to Customer Experience Transformation

Date and Location

TBD

Speaker(s)

  • Frontier Communications

Frontier Communications: Navigating the Roadmap to Customer Experience Transformation
Setting the vision and strategy for transformation is one thing – but what’s the first step and where do you go from there? Hear how Frontier Communications is navigating its journey to meet the company’s business imperatives to reduce costs to serve while improving customer experience and business agility. Frontier will describe how it used Pega to completely revamp its Customer Service Desktop experience, how it has followed its transformation roadmap to deliver efficient customer service outcomes, and how the telco is using Pega to drive order accuracy by its CSRs.