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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Partner-Led

Elevance Health & Virtusa Transform the Future of Healthcare Customer Service through Pega Voice AI

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT


  • Vijaya Krishna Pallapati
    Vice President - Technology
  • Eshwar Muddasani
    Director of Technology
    Elevance Health

Elevance Health set out to dramatically improve the work environment and job satisfaction of customer service representatives. Instead, the company was able to revolutionize customer service with Voice AI. Hear the story of how Elevance and Virtusa partnered to use Pega Voice AI as a game changer for the healthcare industry, providing unparalleled benefits to customers and agents alike.

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