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PegaWorld iNspire
June 11-13, 2023
Las Vegas

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Session: Customer Case Study

Driving Payment Transformation Across Citi's Digital Channels

Date and Location

June 11, 2023, 7:00PM - 7:00PM

Speaker(s)

  • VAsu Vemuri
    Senior Vice President, Technology
    Citigroup

Citi executed a multi-year, multi-release program of initiatives to revamp and modernize forbearance systems into a lean and adaptive model, saving about $8.6 million in realized costs. Join this session to learn how the program accomplished this by using the Pega Platform™ to reduce risk; increase controls around enrollment, set-up, and lifecycle management; and improve risk reporting and analytics.