Driving Payment Transformation Across Citi's Digital Channels

Citi executed a multi-year, multi-release program of initiatives to revamp and modernize forbearance systems into a lean and adaptive model, saving about $8.6 million in realized costs. Join this session to learn how the program accomplished this by using the Pega Platform™ to reduce risk; increase controls around enrollment, set-up, and lifecycle management; and improve risk reporting and analytics.