Session: Customer Case Study
Digital Automation at First Citizens Bank
Date and Location
June 12, 2023, 2:30PM - 3:15PM
Chairman's Ballroom 363
John MontoyaExecutive Director Application Development & SupportFirst Citizens Bank
Sanjoy SarkarDirector Application Development & SupportFirst Citizens Bank
First, we’ll cover First Citizens & Robolution! This is a dive into how FCB is using OCR, AI, Machine Learning and Predictive Analysis to accelerate business outcomes and auto-pilot business process. Second, we’ll cover proactive customer service using AI-powered workflows. At FCB we believe that just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.