Session: Customer Case Study

Deutsche Telekom's Digital Transformation Story for Multi-Shared Services

Date and Location

June 4, 2019, 1:30PM - 2:15PM
Chairman's Ballroom 357


  • Matthias Maschke
    Senior Vice President Global HR Services
    Deutsche Telekom
  • Daniel Wenzel
    Program Lead - HR Digitalization
    Deutsche Telekom
  • Frank Moser
    Head of Technology Business Solutions
    Deutsche Telekom

Deutsche Telekom's Global HR Shared Services are undergoing a Digital Transformation based on PEGA as one crucial foundation pillar. They are not only changing the way they conceive HR services, but they are revamping the entire E2E value chain for services they provide to their clients - the employees and contractors working for DT. They are building a customer-centric digital HR interaction service for more than 170k European customers within the DT group, supporting >400 local requirements - legal specialties, HR products and processes. They will share their insights into how they enabled themselves to design and roll-out this new service concept and plan to make it the backbone of their Digital Transformation.