Session: Customer How To

BUSINESS EMPOWERED: Accelerating outcomes through digital transformation at Prime Therapeutics, one journey at a time

Date and Location



  • Jim Graham
    Vice President, Application Development
    Prime Therapeutics
  • John Heidtke
    Vice President, PM Operations, Shared Services & Enterprise Integration
    Prime Therapeutics

The claims experience of healthcare consumers is paramount to customer satisfaction. After years of shifting costs to employees, employers, regulators, and consumers are demanding a new model of healthcare products and benefits. To keep up with the fast pace of change and keep the business stable, organizations must find new ways to innovate. Rather than a costly and risky “rip and replace” strategy, PRIME’s “one journey at a time” approach is transforming operations and their speed to market. Come hear how PRIME partners with Pega’s digital process automation to enable business partners to drive the change needed to deliver winning operations, adopt agile methodology, and deliver improvements every quarter.