Session: Customer How To

BUSINESS EMPOWERED: Accelerating outcomes through digital transformation at Cigna, one journey at a time

Date and Location



  • Gail Jenkins
    Application Development Director

Health insurance is core for the health and wealth planning for over 10,000 people daily who are aging into a consumer-choice market. The claims experience of these consumers is paramount to customer satisfaction. Rather than costly and risky “rip and replace”, CIGNA’s “one journey at a time” approach transformed claims operations and their speed to market. Come hear how CIGNA partnered with Pega’s digital process automation to enable business partners to drive the change needed to deliver winning claims processing, adopted agile methodology, provide continue solution delivery every quarter.


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