Session: Spark Talk

Build Better Bots: Conversational UX That Gets Work Done

Date and Location



  • Matthew Lake
    Director, Multi-Channel Technology

AI's presence in everyday products & services represents a profound change to how customers engage with companies. Depending on what you’ve read or experienced, bot-building may seem incredibly challenging or incredibly easy. Either way, without proper foresight, you may end up falling into avoidable traps. Luckily, we know some tips that will take you from building just another chatbot to creating an intelligent virtual assistant that gets real work done and keeps customers engaged by delivering an outstanding conversational UX across chat, email, and more.