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PegaWorld iNspire
June 11-13, 2023
Las Vegas

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Session: Customer How To

The Australian Government Department of Home Affairs and Pega’s Recipe for Success: People. Product. Purpose. Process.

Date and Location

June 12, 2023, 2:30PM - 3:15PM
Chairman's Ballroom 355


  • Lisa Barresi
    Director, Enterprise Business Solutions
    Australian Government Department of Home Affairs

They say all journeys begin with a single step. For the Australian Government Department of Home Affairs, that was on a single platform. Over the last seven years, the department has been crafting its Pega story. Chapter by chapter, it has progressively established an enterprise-wide platform and delivered business solutions all underpinned by the agility in the way it operates. This session will highlight the challenges of progressing with future-ready solutions amidst navigating the infancy of the platform, along with business and technology readiness – plus the department’s highest achievements with award recognitions all round.