Session: iNsights & Solutions
Cloud Migration & Improving Customer Service
Date and Location
TBD
Speaker(s)
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Steve KeatingHead of CoE and ShapingLloyds Banking Group
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Luke RimmerShaping Lead - BPM Core PlatformsLloyds Banking Group
Lloyds Banking Group will share how migrating to the cloud is creating an opportunity to improve customer and staff outcomes, as well as simplifying its estate and reducing technology debt. With 49 applications supporting a variety of customer journeys across areas like fraud, FATCA/CRS, disputes, and credit card inquiries, Lloyds Banking Group is combining journeys as it modernizes to increase straight-through processing (STP) and differentiate on customer service.