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Session: iNsights & Solutions

Cloud Migration & Improving Customer Service

Date and Location



  • Steve Keating
    Head of CoE and Shaping
    Lloyds Banking Group
  • Luke Rimmer
    Shaping Lead - BPM Core Platforms
    Lloyds Banking Group

Lloyds Banking Group will share how migrating to the cloud is creating an opportunity to improve customer and staff outcomes, as well as simplifying its estate and reducing technology debt. With 49 applications supporting a variety of customer journeys across areas like fraud, FATCA/CRS, disputes, and credit card inquiries, Lloyds Banking Group is combining journeys as it modernizes to increase straight-through processing (STP) and differentiate on customer service.


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