Session: Client-Led
Virgin Media Ireland: The Journey to an AI-driven Contact Center
Date and Location
May 31, 2025, 9:00PM - 9:00PM PDT
Speaker(s)
-
Pat HealyDirector Contact CentreVirgin Media Ireland
Discover how Virgin Media Ireland revolutionized their business using Pega GenAI™ to streamline contact center operations, enhance customer experience, drastically reduce costs, and improve service delivery. Learn how these new innovative changes and delivery techniques increased their ROI and created a better experience for their customers.