Traveling Light: Simplifying Booking.com's Customer Journey with a Connected Experience Powered by Pega

Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega's capabilities to meet evolving traveler needs while also maintaining high customer satisfaction levels. Delve into its strategy of orchestrating seamless customer interactions across multiple channels, embracing agility, and delivering proactive solutions to customer problems. Discover how Pega supports Booking.com's customer-centric approach, ensuring that thousands of agents around the globe can deliver unparalleled experiences for travelers worldwide.